Are your issues managing you?

Most issues managers are fire fighters: they are constantly reacting to an ever-growing list of demands, incidents and outright crises. There are never sufficient resources, least of which time. Priorities vary from day to day, largely based on wh…

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When the company is right to say a customer is wrong

Sometimes someone says something that allows you to see an issue in a whole new light. I had one of those a-ha moments today when listening to a CW Radio interview with Pam Shockley-Zalabak about the book she has just co-written Building the High-…

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