Are “Community Managers” the new call centres?

There is a constant tension in any organization between the need to manage the whole and the need to break tasks down into digestable chunks. The way we handle an organization’s relationships is a clear example. We talk about the need to project a…

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Beyond blah blah…from communications to action

I’ve been experimenting with Posterous a bit recently and have decided to make it my flagship home on the web. I love the way it talks to all of my other personas (Twitter, Facebook, video- and photo-sharing sites, etc). And I like most of all tha…

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